Support & Service – AquFlow Metering Pumps
We at AquFlow or your local distributor stand ready to assist you in the unlikely event that our pump requires any service whether scheduled or unscheduled. We have a commitment to carry enough inventory to be able to ship commonly used service parts, so we can ship these the same day in most cases. We understand the seriousness of limiting your down time to a minimum. Hence we also recommend that you carry some of these basic kits especially if you have multiple AquFlow pumps.
Should you choose to send your AquFlow pump to our facility for a service or rebuild, we will make sure it is done thoroughly and timely. We perform a complete inspection and make suggestions. When you get the pump back it will be as close to a new pump as a used pump is ever going to be.
AquFlow warrants its products against defects in workmanship or material under specified use and service for a period of 18 months from the start up or two years from the date of shipment, whichever occurs first. The obligation and liability of AquFlow is limited to repairing or replacing (at its option) such allegedly defective goods as are returned to AquFlow’s facility. No liability is assumed for removal or reinstallation costs, freight to and from AquFlow’s facility, warrants of merchantability or fitness for a particular purpose except as specified. Liability of consequential damages (including personal injury) is hereby excluded; liability in any event is limited to the original purchase price of goods involved.
Warranty on equipment and accessories furnished by outside manufacturers shall be limited to the warranty of the respective equipment and / or accessory manufacturer of such units.
Defects shall not include decomposition by abrasion, chemical action, water or caused by the presence of materials or conditions not specified. AquFlow will not be responsible for the work performed by others. AquFlow reserves the right to void applicable warranties if work by others is determined by AquFlow to be improperly executed or not required.